Manage Subscription Plans

Upgrade, Downgrade, Change Currency, and Plan's Billing Cycle.

Overview

Once added a payment method, using the Billing module, you can subscribe to HeyFably's different plans. Upgrade or downgrade from a plan whenever required. Change billing cycle and more.

The following sections will help you utilize the billing at your convenience.

Available Plans

Currently, HeyFably offers 3 plans, of which one is free, under Monthly and Yearly cycles. You can pay using EUR or USD.

• Starter

• Growth

• Professional.

Subscribing to a Plan

First, ensure -

• Billing Cycle: Monthly or Yearly.

• Currency: EUR or USD.

After selecting the Billing Cycle and Currency, click Subscribe.

Then, add a payment method if not already, otherwise click Pay Now.

Click Change if you want to pay using a different method.

Billing FAQs

How secure is the HeyFably platform?

To process your payment, we use Stripe as our payment partner, a certified PCI Service Provider Level 1.

HeyFably never stores your credentials.

What's the refund policy?

Please contact support to learn more about HeyFably's Refund Policy.

Can I cancel anytime?

Yes, you can cancel your HeyFably subscription at any time. Once you cancel, you'll have access to the premium features until the plan ends.

How do I get my payment invoice?

Your payment invoice will be emailed to you via Stripe.

How do I upgrade/downgrade my plan?

Click subscribe for the plan you want to upgrade/downgrade.

How will I be charged when I upgrade/downgrade my plan?

When you upgrade/downgrade your subscription plan, the charge will be prorated based on the used plan's days.

What should I do when I am charged but unable to use the features?

Please contact support at [email protected]

What happens when a payment method fails?

In case of failed payment attempt, the user account would go into an error state, and the admin will be notified.

My payment was declined. Now what?

Please try to subscribe with another payment method. If the issue persists, please contact support.

How do I change my credit card information?

To change your credit card information, click Add button in the Add Payment Method section.